What products are sold in SMart Online Store?
Products sold in SMart Online Store are official SMM (UK) Ltd. merchandise.
I’m interested in other SMM related products, who can I contact?
For enquiries about other SMM products and/or services, please contact us here.
How do I place an order through SMart Online Store?
You place an order through SMart Online Store by adding the items you wish to purchase to your shopping cart. When ready, click on your shopping cart and proceed to "CHECKOUT".
Can I remove an item from my order?
Provided that you have not processed and paid for your order, you can remove an item from the shopping cart at any time. Click on the "CHANGE" button in the shopping cart and follow the instructions.
How do I change the quantity of items on my order?
Provided that you have not processed and paid for your order, you can change the quantity of an item in the shopping cart. Click on the "CHANGE" button in the shopping cart and follow the instructions.
Can I cancel an order if I change my mind?
Provided that you have not processed and paid for your order, you can cancel your order at any time. After your payment details are sent and we have confirmed your order by e-mail, you cannot cancel your order online. To cancel an already placed order please contact SMart Online Store Customer Service for assistance.
What payment methods are accepted?
SMart Online Store accepts, only, payments by bank account transfer.
How long will it take for my order to be delivered?
Orders placed in SMart Online Store are delivered within the time frames stated in each product description. We make every effort to deliver your order within this period of time, however, orders may be delayed due to heavy workload. However, if any possible delay interferes with the normal operation of your vessel, please timely advise SMart Online Store for appropriate arrangements.
How much will it cost to have my order delivered?
We make a standard delivery charge of €8 for all SMart Online Store orders.
Can I change the delivery address for my order?
Yes, you can change your delivery address while placing your order, before you proceed to payment. When the order has been processed and paid for, it will not be possible to change the delivery address through SMart Online Store.
Please contact firstname.lastname@example.org to alter delivery details and kindly ensure that your order details are at hand when contacting us.
Can I have some items in my order delivered to a different address?
No, orders placed in SMart Online Store can only have one delivery address per order. If you require delivery to more than one address, then we must ask that you contact us at email@example.com for appropriate arrangements.
Can I order items to be delivered outside the European Union?
Yes, orders placed in SMart Online Store can e delivered to any address worldwide. A valid address is required for all orders.
YOUR SMart Online Store ACCOUNT
Do I have to register a customer account to use SMart Online Store?
Yes, you have to register a SMart Online Store customer account to purchase our products. With a customer account you will be able to keep track of your orders, change contact details, enjoy our special customer offerings, etc.
Can I change my customer account information?
Yes, you can change your customer account information at any time by logging in to your account by clicking “Sign in” of the start page of SMart Online Store.
I forgot my password, can I get a new one?
Yes, if you have forgotten your password you can click the “I have forgotten my password” link on the login page. We will send you a new password to the e-mail address that you supplied when you registered your SMart Online Store customer account.
What do you do with the information I enter in SMart Online Store?
We store the information you give us when you register with SMart Online Store in order to process your order as quickly and efficiently as possible.
Do you give my information to anyone else?
No, SMart Online Store does not sell nor share your information . In the event that we wish to communicate with you about offers, products or services that may interest you, but are not directly related to your order, you will be given the opportunity of opting out of such communications.
Is my information kept safely?
Yes, SMart Online Store takes all reasonable and practicable steps to store your information in a safe and secure environment. You will find our Privacy Statement here.
Is my information transmitted safely across the Internet?
Yes, SMart Online Store employs SSL (Secure Socket Layer) technology to keep your information safe. SSL means that any information sent between you and SMart Online Store is encrypted and cannot be read by anyone else during transmission.
I have a question that isn’t answered here, what do I do?
If you have questions, comments or concerns that are not answered here, you are welcome to contact SMart Online Store Customer Service.
Contact us by filling in the form on this link.